Terms of Use

INTRODUCTION

Please read these Terms and Conditions carefully before using this site.

 

WHAT IS IN THESE TERMS?

These terms tell you the rules for using our website www.superhaircare.com (“our site”).

Click on the links below to navigate to more information on each area.

Who we are and how to contact us.

By using our site you accept these terms.

There are other terms that may apply to you.

We may make changes to these terms.

We may make changes to our site.

We may suspend or withdraw our site.

Our site is only for users in the European Union and/ or UK.

You must keep your account details safe.

Acceptable use of our site.

How you may use material on our site.

Do not rely on information on our site.

We are not responsible for websites we link to.

User-generated content is not approved by us.

When we are responsible for loss or damage suffered by you.

Rules about uploading content to our site.

Rights you are giving us to use material you upload.

We are not responsible for viruses and you must not introduce them.

Rules about linking to our site.

Which country's laws apply to any disputes?

Our trade marks are registered.

 

 WHO WE ARE AND HOW TO CONTACT US

https://www.superhaircare.com/ is a site operated by Super Serve Ltd trading as “Superhaircare”  ("we", “us”, “our”). We are registered in England and Wales under company number 10062151 and have our registered office at 10 Village Way, Pinner, HA5 5AF. Our main trading address is Super Serve Ltd, Office 143, 161 High Street, Ruislip, Middlesex, HA4 8JY.

To contact us, please email Customer.Support@superhaircare.com

 

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using our site and the products and services available through our site (the “Services”), you confirm that you accept these terms of use (the “Terms”), as may be updated by us from time to time, and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference and that you check this page before placing any order so that you are aware of any changes we may have made to the Terms.

 

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These Terms refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Notice, sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookies Notice, which sets out information about the cookies on our site.

 

WE MAY MAKE CHANGES TO THESE TERMS

We amend these Terms from time to time. Every time you wish to use our site, please check these Terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 14/03/2019.

 

WE MAY MAKE CHANGES TO OUR SITE

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

Please note that the prices displayed on our site will change from time to time, and although we endeavour to keep these prices up to date, they are subject to change and availability and so may change between the time at which you first review a product on our site or the time at which you put that product in your shopping basket, and the time at which you confirm that you wish to proceed to purchase the product. When you make purchases it is important to check the final prices displayed in the screen for checking before you confirm the purchase.

Although we display products on the site, from time to time they may not be available to us and we will inform you if this is the case when you purchase products. [We will usually inform you if we will be able to provide the product at a later date or offer an alternative.]

 

WE MAY SUSPEND OR WITHDRAW OUR SITE

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We are not required to give you notice before making any such changes and you agree that Super Serve Ltd will not be liable for the consequences of doing so.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

 

INTENDED AUDIENCE

Our site is directed to people residing in the United Kingdom and/or in the European Union. We do not represent that content available on or through our site is appropriate for use or available in other locations.

This website is not intended for children and we do not knowingly collect data relating to children.

 

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable or require a reset for any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at Customer.Support@superhaircare.com.

 

ACCEPTABLE USE

You may use our site:

(a)  To view our products;

(b) To register for an account with us;

(c)  To purchase our products;

(d) If you are a registered client, you may post reviews of products you have purchased.

You must not:

(a)      use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b)      use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity; or

(c)      use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Super Serve Ltd will report any such breach to the relevant law enforcement authorities and disclose your identity to them;

(d)      upload any photographs or other images of people. If you do upload images you should limit these to product images.

 

HOW YOU MAY USE MATERIAL ON OUR SITE

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

DO NOT RELY ON INFORMATION ON THIS SITE

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

 

GOOGLE TRANSLATE TOOL

We offer translations of the content of our website through Google Translate. The Google Translate tool is provided to you for informational purposes only and we do not control, nor take any responsibility for the quality or accuracy of translated content.

In all contexts, the English content as directly provided on our website is to be authoritative.

Google Translate is a third-party service which operates in conjunction with our website. Please note that the privacy and use policies used by Google on their website are not controlled by us or associated with us.

 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Super Serve Ltd, its directors, employees, agents, suppliers and affiliates from any and all third-party claims, liability, damages and/or costs arising from your use of our Site.

 

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

 

USER-GENERATED CONTENT IS NOT APPROVED BY US

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us at Customer.Support@superhaircare.com.

 

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and conditions of supply Terms of Sale..

 If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

 If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

 

HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy Notice..

 

UPLOADING CONTENT TO OUR SITE

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in the Acceptable Use paragraph above.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in the Acceptable Use paragraph above.

You are solely responsible for securing and backing up your content.

 

RIGHTS YOU ARE GIVING US TO USE MATERIAL YOU UPLOAD

When you upload or post content to our site, you grant us the following rights to use that content (whether in whole or in part) as part of the content displayed on this site and to link that content to any of our other sites or social media pages. When that content is a review of our site and or our services, we may copy and display that review in our marketing materials including but not limited to this site.

 

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

Although we work hard to ensure that our site is not affected by bugs or viruses we do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

RULES ABOUT LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in the Acceptable Use paragraph above.

If you wish to link to or make any use of content on our site other than that set out above, please contact us at Customer.Support@superhaircare.com.

 

WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

OUR TRADE MARKS ARE REGISTERED

“Superhaircare” is a UK registered trade mark of Super Serve Limited. You are not permitted to use this trade mark without our prior written approval. If you want to discuss this please contact us at Customer.Support@superhaircare.com