Cookies Notice

Introduction

Welcome to the Cookie Notice for Super Serve Limited trading as Super Hair Care.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

This Cookie Notice will provide you with information on the cookies we use and the purposes for which we use them see our Cookie Notice below.

1.   INFORMATION ABOUT OUR USE OF COOKIES

As explained above our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse our site, you are agreeing to our use of cookies as described here.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or other computing device (your device) if you agree. Cookies contain information that is transferred to your device's hard drive.

2.   WE USE THE FOLLOWING TYPES OF COOKIES

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Questions, comments and requests regarding this Cookies Notice are welcomed and should be addressed to privacy@superhaircare.com

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

 

Cookie Name Domain Description of Cookie / Function Purpose(s) for Which the Cookie is Used Cookie Expiration Time

mage-

translation-storage

www.superhaircare.com Stores translated content when requested by the shopper. Essential for the website to work. To allow our site to function so you can make purchases. End of browsing session

mage-translation

-file-version

www.superhaircare.com Stores the file version of translated content. Essential for the website to work. To allow our site to function so you can make purchases. End of browsing session

mage-

cache-storage

www.superhaircare.com Local storage of visitor-specific content that enables ecommerce functions. Essential for the website to work. To allow our site to function so you can make purchases. 24 hours

mage-cache

-storage-section-invalidation

www.superhaircare.com Forces local storage of specific content sections that should be invalidated. Essential for the website to work. To allow our site to function so you can make purchases. 24 hours

mage

-cache-sessid

www.superhaircare.com The value of this cookie triggers the clean-up of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to “true.” Essential for the website to work. To allow our site to function so you can make purchases. 24 hours

mage

-messages

www.superhaircare.com Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper. Essential for the website to work. To allow our site to function so you can make purchases. 24 hours

section

_data_ids

www.superhaircare.com Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc. Essential for the website to work. To allow our site to function so you can make purchases. 24 hours

private

_content

_version

www.superhaircare.com Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server. It is set in multiple places: in PHP, in JavaScript as a cookie, and in JavaScript to local storage. Essential for the website to work. To allow our site to function so you can make purchases. 24 hours
X-Magento-Vary www.superhaircare.com Configuration setting that improves performance when using Varnish static content caching. Essential for the website to work. To allow our site to function so you can make purchases. End of browsing session
form_key www.superhaircare.com A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF). Essential for the website to work. To allow our site to function so you can make purchases. 60 minutes
PHPSESSID .www.superhaircare.com Your session ID on the server.
To store the logged in user's username and a 128bit encrypted key. This information is required to allow a user to stay logged in to a web site without needing to submit their username and password for each page visited. Without this cookie, a user is unable to proceed to areas of the web site that require authenticated access.
Essential for the website to work. To allow our site to function so you can make purchases. 60 minutes
guest-view www.superhaircare.com Stores the Order ID that guest shoppers use to retrieve their order status. Guest orders view. Used in "Orders and Returns" widgets. Essential for the website to work. To allow our site to function so you can make purchases as a guest customer. End of browsing session
login_redirect www.superhaircare.com Preserves the destination page the customer was navigating to before being directed to log in. Essential for the website to work. To allow our site to function so you can make purchases. End of browsing session
stf www.superhaircare.com Records the time messages are sent by the SendFriend (Email a Friend) module. Essential for the website to work.  End of browsing session

persistent

_shopping_cart

www.superhaircare.com Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper. Essential for the website to work. To allow our site to function so you can make purchases. TBD
store www.superhaircare.com Tracks the specific store view / locale selected by the shopper. Essential for the website to work. To allow our site to function so you can make purchases. TBD

am_allow

_cookies

www.superhaircare.com Preserves a visitors cookie settings preferences. To distingusih between users who "Accepted cookies" and those who do not, so that the preferences of the those users are remembered on subsequent site visitis. TBD

amcookie

_allowed

www.superhaircare.com Preserves a visitors cookie settings preferences. To distingusih between users who "Accepted cookies" and those who do not, so that the preferences of the those users are remembered on subsequent site visitis. 1 year

user_

allowed_

save_cookie

.www.superhaircare.com This cookies are set when you accept cookies on this site. Indicates if the shopper allows cookies to be saved. To distingusih between users who "Accepted cookies" and those who do not, so that the preferences of the those users are remembered on subsequent site visitis. 1 year

recently_

viewed_product

www.superhaircare.com Stores product IDs of recently viewed products for easy navigation. To make the customers shopping experience easier by remembering products the products that you have viewed and storing them in a single location "Recently Viewed Products" on your Account Page.
This also allows us to manage our stock more efficiently by anticipating potential popular products.
24 hours

recently

_viewed_

product_previous

www.superhaircare.com Stores product IDs of recently previously viewed products for easy navigation. To make the customers shopping experience easier by remembering products the products that you have viewed and storing them in a single location "Recently Viewed Products" on your Account Page.
This also allows us to manage our stock more efficiently by anticipating potential popular products.
24 hours

recently

_compared_product

www.superhaircare.com Stores product IDs of recently compared products. To make the customers shopping experience easier by remembering products the products that you have compared and storing them in a single location "Compared Products" on your Account Page.
This also allows us to manage our stock more efficiently by anticipating potential popular products.
24 hours

recently

_compared

_product_previous

www.superhaircare.com Stores product IDs of previously compared products for easy navigation. To make the customers shopping experience easier by remembering products the products that you have previously compared and storing them in a single location "Compared Products" on your Account Page.
This also allows us to manage our stock more efficiently by anticipating potential popular products.
24 hours

product

_data_storage

www.superhaircare.com Stores configuration for product data related to Recently Viewed / Compared Products. To make the customers shopping experience easier by remembering products they may be interested and storing them in a single location "Compared Products" or "Recently Viewed Products" on their Account Page.
This also allows us to manage our stock more efficiently by anticipating potential popular products.
24 hours
googtrans www.superhaircare.com A cookie that is set to remember your chosen page translation language when using the Google Translate functionality.
This cookie will not be stored if you do not use the Google Translate feature.
To enable our customers to select the language they wish to view the site in to make their shopping experience easier and more accessible. End of browsing session, or when you stop using Google Translate and close your browser.
akavpau_ppsd .www.paypal.com This is a functional cookie for the acquiring web application To process your online transactions through Braintree Payment Services. End of session
AKDC www.paypal.com Server redirection. To process your online transactions through Braintree Payment Services. 30 minutes
c .stats.paypal.com User statistics. To process your online transactions through Braintree Payment Services.  

ccg11-origin

-www-1.paypal.com

.paypal.com PayPal domain cookie. To process your online transactions through Braintree Payment Services.  
enforce_policy .paypal.com This is a functional cookie for the acquiring web application. To process your online transactions through Braintree Payment Services. 1 year
k ssl.kaptcha.com Re-captcha site link. What you would input to 'prove you're a human' that contains the words/pictures. To process your online transactions through Braintree Payment Services. 3 months
LANG .paypal.com Used to determine language at onboarding. To process your online transactions through Braintree Payment Services. 8 hours
nsid www.paypal.com Cookie used for onboarding users. To process your online transactions through Braintree Payment Services. End of session
ts_c .paypal.com PayPal have not provided information about this cookie. To process your online transactions through Braintree Payment Services. 3 years
ts .paypal.com PayPal confirmed that they cannot disclose information for this regard, new UI. To process your online transactions through Braintree Payment Services. 3 years
tsrce .paypal.com FTPI Cookie (PayPal Fraud and Risk detection) To process your online transactions through Braintree Payment Services. 72 hours
x-pp-s .paypal.com Used to detect a new browser session.  To process your online transactions through Braintree Payment Services. End of session
X-PP-SILOVER .paypal.com Used to check user log-ins.  To process your online transactions through Braintree Payment Services. 1 hour

BIGipServerCentinel

-Prod-Web-EnhancedAltFlow

.app~Centinel

-Prod-Web-EnhancedAltFlow

_pool

0eaf.cardinalcommerce.com Used to track Redirect Logging between the Merchant, iFrame and ACS. Provides cardinalcommerce.com more insight on why specific orders may go unprocessed so we can better troubleshoot with the Merchant. To process your online transactions through Braintree Payment Services. End of session

BIGipServerPortal

-Prod-Web-DeviceFingerprintWeb.

app~Portal-Prod-Web-DeviceFingerprintWeb

_pool

geo.cardinalcommerce.com   To process your online transactions through Braintree Payment Services. End of session

BIGipServerCentinel

-Prod-Web-CentinelAPI.app

~Centinel-Prod-Web-CentinelAPI_pool

centinelapi.

cardinalcommerce.com

  To process your online transactions through Braintree Payment Services. End of session
_ga .superhaircare.com Google Analytics Cookie used to distinguishes users of our site. Used for data analytics to improve our website, products/services, marketing (to improve the effectiveness of advertising we purchase on a sites external to this website), customer relationships and experiences.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
2 years
_gid .superhaircare.com Google Analytics Cookie used to distinguishes users of our site. Used for data analytics to improve our website, products/services, marketing (to improve the effectiveness of advertising we purchase on a sites external to this website), customer relationships and experiences.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
24 hours

 _gat_

UA-91378450-1

or (_gat)

.superhaircare.com (.tagmanager.google.com) Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. UA-nnnn-1, where 'nnnn' represents the 8 digit UA number assigned by Google to this website. Used for data analytics to improve our website, products/services, marketing (to improve the effectiveness of advertising we purchase on a sites external to this website), customer relationships and experiences.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
1 minute
AMP_TOKEN   Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. Used for data analytics to improve our website, products/services, marketing, customer relationships and experiences.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
30 seconds to 1 year

_gac_

<property-id>

  Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. To assess the performance of advertising placed on third party sites. 90 days
_fbp   Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

These cookies are used by Facebook to support social sharing and the integration of Facebook services, such as identifying visitors for personalised advertising.
We use Facebook Pixel to track the effectiveness of our facebook marketing campaigns and make them more efficient.

We DO NOT use it for the purposes of delivering our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising.
2 hours (or session)
fr .facebook.com Used by Facebook for targeted advertising. Facebook tracks opted-out Facebook users with a cookie (fr) that is used for advertising purposes. Used by Facebook to deliver a series of advertisement products such as real-time bidding from third party advertisers. Enables us to undertake marketing. 3 months
GAPS accounts.google.com Google set a number of cookies on any page that includes a "Google Pay" button.
Includes pieces of information to measure the number and behaviour of Google Pay Users. This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
Used for data analytics relating to Google Pay. 2 years
OTZ pay.google.com Google sets a number of cookies on any page that includes a "Google Pay" button. Used for data analytics relating to Google Pay. 29 Days
_ga pay.google.com Google Analytics Cookie used to distinguishes users of our site. Used for data analytics relating to Google Pay. 2 years
_gid pay.google.com Google Analytics Cookie used to distinguishes users of our site. Used for data analytics relating to Google Pay. 24 hours

_gat_

UA1168580691

.pay.google.com Used to throttle request rate. Used for data analytics relating to Google Pay. 1 minute
1P_JAR .google.com This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.

These cookies are used to gather website statistics, and track conversion rates.
Google advertising cookie used by google for user tracking and ad targeting purposes. 30 days

NID (Google

reCaptcha

Preferences)

.google.com Unique ID used to remember preferences and also sometimes to customize ads. The purpose of the cookie is to enable Google products to recognise your preferences regarding them.
Most Google users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on.
Essential cookies, used by the Google reCAPTCHA service used in our forms to stop submissions from spammers. 6 Months
CONSENT .google.com Used by Google for cookie consent settings. Essential cookies, used by the Google reCAPTCHA service used in our forms to stop submissions from spammers. 19 years


Third Party Cookies 

Cookie Name

Domain Description of Cookie / Function Purpose(s) for Which the Cookie is Used Expiration Time
_ga, _gid,  _gat_UA-91378450-1 or (_gat), AMP_TOKEN, _gac_<property-id> Google Analytics (.google.com) Used to distinguish users and sessions
Used to determine new sessions/visits
Used to mark the end of the browser session
This shows the type of request e.g. transaction
Used to store visitor-level data
Stores the traffic source or campaign that explains how someone arrived at the site
We use Google Analytics to:
- Gather anonymous information about your visit and path through the website, which is then aggregated to give us statistics about how our website is performing and how people use our site.
- We have linked our Google Ads and Analytics accounts to track the success of our Google Ads marketing campaigns to make them more efficient. We analyse Ad response rates to assess response to our advertisement (ie. click-through rates) & improve the effectiveness of advertising purchased on external sites.
- We use Google Analytics to understand how we can improve our website, web analytics - for managing the performance and design of the site to advise on potential improvements we could make.

These cookies do not contain any personal identifiable information.The reports generated by Google Analytics contain aggregated, anonymous information and cannot be used to identify individuals user behaviour. 
Refer to the specific cookies in the above section.
Google .google.com Google sets cookie for their own purposes. Google sets cookie for their own purposes. N/a
verifiedbyvisa verifiedbyvisa.barclays.co.uk We use verifiedbyvisa to protect you against unauthorised use of your card & to ensure card payments are secure. verifiedbyvisa sets cookie for their own purposes. N/a
Mastercard SecureCode® www.securesuite.co.uk We use Mastercard SecureCode® to protect you against unauthorised use of your card & to ensure card payments are secure. Mastercard sets cookie for their own purposes. N/a
Google Pay pay.google.com We provide the option for you to use Google Pay on our site. Google sets cookie for their own purposes. N/a
PayPal https://www.paypal.com We use PayPal payments services to process transactions. PayPal sets cookie for their own purposes. N/a
Google Ads https://policies.google.com/?hl=en Google Tag manager has been used to deploy Adwords tags via Google Analytics account to measure the effectiveness of our advertising. We use Google Adwords to advertise our products on Google.com and googles third party sites. We do not use Google Adwords for any personalised advertising or remarketing. Google sets cookie for their own purposes and we use a Google cookie to track the success of our marketing campaigns and make them more efficient. N/a
Facebook www.facebook.com We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links. This sites set their own cookies for their own purposes. Refer to Facebook's Privacy & Cookies policy. N/a
Twitter https://twitter.com/ We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies. This sites set their own cookies for their own purposes. Refer to Twitter's Privacy & Cookies policy. N/a
Instagram https://www.instagram.com/ We have a number of presences and feeds on Instagram, which you may wish to follow or read from this website. Twitter may set some of its own cookies. This sites set their own cookies for their own purposes. Refer to Instagram's Privacy & Cookies policy. N/a

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Generally we will be able to respond to such requests without any charge. However, if a request is unfounded or excessive we may be entitled to charge you a reasonable fee or to decline the request. We would notify you of this in writing if we consider this is the case.

You can exercise any of these rights at any time by contacting us at privacy@superhaircare.com. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

3.   CHANGES TO OUR COOKIE NOTICE

We reserve the right to amend or modify this cookie notice at any time. Any changes we make to our cookie notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our cookie notice. The effective date of the latest version is noted at the end of the notice.

4.   COMPANY DETAILS

Super Serve Limited is a private company limited by shares and is registered in England and Wales (registered number 10062151 and its registered office address is: Super Serve Limited, 10 Village Way, Pinner, HA5 5AF .

5.   CONTACT US

You may contact our Data Manager by email or post at:

Email address: privacy@superhaircare.com

Postal address: Office 116, Rye House, 113 High Street, Ruislip, Middlesex, HA4 8JN

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk/). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us at privacy@superhaircare.com in the first instance.

This Cookie Notice was last updated on 27th March 2019.